1975 – Xerox announced its withdrawal from computer mainframe manufacturing. The company did indicate it would continue activities in other computer-related businesses like computer disk drives, serial printers, and apparently giving away secrets to companies like Apple and Microsoft.
2002 – WorldCom filed for the largest Chapter 11 bankruptcy in US history. It was the number two long-distance phone company, at a time when that still meant something. It would end up changing its name back to MCI, and its remains exists as Verizon’s business division.
2011 – The Space Shuttle Atlantis landed at Kennedy Space Center’s Shuttle Landing Facility, Runway 15, ending the US space shuttle missions.
Farmers in Nebraska fight for the right to repair their own tractors. Dealers use copyright law to stop them from using the software on their vehicles. Scott Johnson and Tom Merritt discuss.
1960 – In a first for missiles, a Polaris A1 test vehicle was successfully launched from the USS George Washington submarine off the coast of Cape Canaveral, Florida.
1969 – In a first for humans, Neil Armstrong and Edwin A. “Buzz” Aldrin Jr. successfully landed the Lunar Module “Eagle” on the surface of the Moon as part of the Apollo 11 mission and became the first humans to ever set foot on Earth’s satellite.
1976 – In a first for robots, the Viking 1 lander successfully set down on on Mars in the Chryse Planitia and performed its mission.
(This is a weekly column that offers news, insights, analysis, and user tips for rideshare platforms like Uber and Lyft. Look for it every Monday after the live show, right here ondailytechnewsshow.com.)
Most people are aware by now that a rating system exists for both drivers and passengers when using the Uber and Lyft platforms. However, the details of how those ratings work appear to be a mystery to many of those same people. I frequently see questions on Reddit and Facebook from riders asking why their rating dropped or how they can get it higher. As a driver, a.k.a. one who doles out those passenger ratings and talks to other drivers about the same topic, there’s no fail-safe answer–but there are certain consistencies that can be cobbled together into some general rating-boosting advice.
Before we get to that though, I want to tell you that passenger ratings don’t really matter. The only difference between a 3.5 and a 4.9 is bragging rights. Some drivers in busy markets may pass on a passenger that doesn’t have a rating above some arbitrary threshold, but there will always be three more who won’t care and will pick you up anyway. Uber and Lyft don’t even deactivate riders for low ratings; I’ve seen riders with ratings as low as 1.7 before. That being said, if you just want a nice, high number anyway, read on.
Tip your driver. I’m putting this first because if you leave a tip, you can pretty much ignore everything else I type today. Seriously, most drivers will automatically five-star a tipper regardless of anything else. On the flip side, an increasing minority of drivers will only hand out five-star ratings to people who tip, meaning that you could be a model passenger otherwise and still end up with a four. If you’re really serious about keeping a high or perfect rating, tipping your driver is as close to a guaranteed method as you can get.
Be where you say you’re gonna be. Thanks to some questionable UI choices by the app developers, it’s annoyingly easy to send your driver to a place that’s three blocks, three miles, or even three continents away from where you actually are. The best way to avoid fat-fingering the pin to the wrong location is by typing it in manually. You don’t have to know the exact address, typing the name of the business, bar, or club you’re in will work as well. Oh, and I shouldn’t have to say this, but don’t request to be picked up in a place that automobiles can’t actually get to.
Be on time. You have an almost exact ETA of when your driver will arrive, there’s no reason they should be kept waiting for more than a minute or so. Keep a driver waiting more than five minutes and they may leave without you, and you’ll be charged a cancellation fee.
No eating, drinking, and especially no smoking. At least ask the driver first, but don’t be surprised if they say no. Strong scents are difficult to get out of a car and they can spoil the experience for the next rider.
Those are the important tips, along with generally not being a horrible human being. If you want to see how you’re doing with your rating progress… that can be a little bit of a pain. Lyft won’t directly tell you your passenger rating, but they’ll give you a happy notification or text message every time a driver gives you five stars. Uber hides this info deep in the app menus; Selecting Help from the main menu, then Account and Payment > Account Settings and Ratings > I’d like to know my rating > SUBMIT.
Presenting my qualifications to be writing this stuff.
Well, that’s all I have to say about passenger ratings, what about driver ratings? Sure you all know that you can (and probably should) rate your driver after every trip. However, where passenger ratings have no real consequence, drivers can actually deactivated if their rating falls below a certain threshold, usually around 4.6 (this number can vary depending on the market). This means that any rating that’s not five-stars is basically a vote of no confidence.
Still, if a driver is unsafe behind the wheel, has a smelly or unusually dirty car, or just talks too much, a four-star rating is not inappropriate. It’s a way of letting him or her know that they need to improve (and you should definitely leave feedback to that extent). Ratings of three stars and lower should be reserved for drivers who really have no business behind the wheel. Try not to use ratings as revenge; a driver opting to not take you through the McDonalds drive thru or break traffic laws because you’re late for work is not a valid reason for a low rating.
Sekani Wright is an experienced Uber driver working in the Los Angeles metropolitan area. If you have any questions you would like answered for this column, you can contact him at djsekani at gmail dot com, or on twitter and reddit at the username djsekani. Have a safe trip!
1961 – Trans World Airlines began offering regular in-flight movies on scheduled flights. The first film shown, only in the first class cabin, mind you, was “By Love Possessed,” starring Lana Turner and Efrem Zimbalist Jr.
1983 – Michael W. Vannier and his co-workers J. Marsh and J. Warren published the first three-dimensional reconstruction of single computed tomography (CT) slices of the human head.
2004 – Apple announced the fourth-generation iPod with 12-hour battery life and the ability to shuffle songs. HP announced they would sell an HP branded version of this model of the iPod.
Like Tech History? Get the illustrated Year in Tech History at Merritt’s Books site.
Republican, Democrat or neither, there are more ways to watch the political conventions than ever before. Lamarr Wilson and Tom Merritt talk about the tech land grab for cord-cutting eyeballs.
1975 – Xerox announced its withdrawal from computer mainframe manufacturing. The company did indicate it would continue activities in other computer-related businesses like computer disk drives, serial printers, and apparently giving away secrets to companies like Apple and Microsoft.
Netflix meets earnings but not subscribers, iTunes fixes Apple Music, and Mercedes drives to Haarlem.
1961 – Trans World Airlines began offering