Daily Tech Headlines – October 10, 2016

DTH_CoverArt_1500x1500The US accuses Russia in the DNC email hack, Hangouts is replaced by Duo on Android, and part of Salesforce REALLY doesn’t want to buy Twitter.

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DTNS 2875 – Machine Learning Doggies

Logo by Mustafa Anabtawi thepolarcat.comRussian Hackers, Hangouts Demoted, And Automated Checkout Cops

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Weekly Tech Views: The Tech, No Logic Blog – Oct 8, 2016

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Real tech stories. Really shaky analysis.

On this Columbus Day weekend, it’s important to take a moment to appreciate the accomplishment of the crews of those three ships–completing a trans-Atlantic sailing when the height of technology available to them–this was 1492, remember–were mechanical swivels for their cannons and, though many don’t like to recall this, iOS 2.2.1. Pre-multitasking! They certainly beat the odds surviving that ordeal.

 

Only Worn Once And Landed Gently In A Patch Of Grass Fifty Feet From The Wearer
Oculus is developing a standalone VR headset “that you can bring with you out into the world.” As wearing a VR headset actually blinds you to real world activities like, for instance, speeding traffic, Oculus is also developing a handy standalone VR headset Scratch-and-Dent Store.

Oculus Sub-Prime
Oculus also announced that touch controllers for the Oculus Rift will be available for $199. When many in the crowd responded with low whistles and murmurs of “Wow, $199?” Mark Zuckerberg said, “Oh, I’m sorry. Were you looking for something cheaper? Maybe you thought this was the Oculus Thrift event? I hear they have a real nice setup; you can get the whole package for under fifty bucks. There’s the headset made from a pair of those sweet sunglasses your grandparents wear over their other glasses. The inside of those glasses are decorated with stickers of Saturn, a moon, and a couple asteroids to make you feel like you’re in spaaaaace. And some say the level of immersion truly rivals the Rift when you activate their ten-dollar controller–a refurbished Wiimote where the only working button activates a simulation of the galaxy’s stars, represented with eerie accuracy by a ten-bulb strand of twinkling mini Christmas lights. That must be the VR experience you’re looking for. And with the money you save you can complete your state of the art gaming experience with Tetris FOR YOUR FREAKING FLIP PHONES!”

After Further Review, There Will Be No Further Reviews
Amazon is now forbidding reviews from customers who were given free or discounted products. Have it your way, Amazon, but you’re damned sure going to be the one to explain to my family why it’s so empty under the Christmas tree this year.

Eight Is Enough
The Life on Air company has discontinued Meerkat, its live video streaming app, to focus on their Houseparty app, which allows private video chatting for groups of up to eight contacts. Meerkat will not completely go away, however, as all of its users have vowed to band together and continue the Meerkat experience in one of those Houseparty private groups.

A Picture Is Worth A Thousand Balance Sheets
Twitter’s board members are reportedly split on whether to sell the company. CEO Jack Dorsey is arguing for staying the course and capitalizing on the company’s recent improvements and success streaming live video. Those in favor of selling have rebutted with a carefully crafted argument consisting of a GIF of Scrooge McDuck doing the backstroke across a huge room filled with gold coins.

I Didn’t Pay $7.99 To Just Look At The Sausage Gravy. Or Is It Oatmeal? Eh, Doesn’t Matter.
Twitter’s decision about whether to sell may be made for them, as Google, Apple, and Disney have reportedly decided not to bid. Salesforce is the final company rumored to be interested, though their CEO commented, “We have to look at everything, but we’re going to pass on most things.” Coincidentally, this is my exact philosophy concerning breakfast buffets, except for the “pass on most things” part.

When’s The Last Time You Saw Someone Relaxing In A Hammock And Sipping A Cold Nanoscale Machine?
The Nobel Prize for Chemistry was awarded was awarded to three men for their work designing and synthesizing nanoscale machines, marking the twentieth straight year that the committee has egregiously snubbed the geniuses responsible for the creation of Mike’s Hard Lemonade.

At Least That Explains The Pentagram Burned Into My Hand
A new Samsung Galaxy Note 7–a replacement for the previous edition which was recalled for catching on fire–caught on fire. Gray-green smoke billowed from the device and it burned through a carpet. This finally confirms the initial internal research indicating that it was never the battery, but the work of demons unleashed from the underworld to bring Note 7-sized bits of Hell to Earth as Samsung’s punishment for skipping the Note 6.

In a press release, Satan stated, “You may know I have an affinity for the number six, and I can only interpret this jump from the Note 5 to the Note 7 as a personal affront. If Samsung insists on replacing the replacements with yet another non-Note 6, they may as well prepare the public for the constant smell of brimstone, swarms of flies squeezing from the speakers, and bleeding headphone jacks and call it the Note 7: Amityville Edition.”

But How Much Scarier Can A Charred Feral Ghoul Be Than Leaked Videos And Emails?
Bethesda Softworks will allow player-made modifications for Fallout 4 on the PlayStation 4, so get ready for 953 versions of Donald Trump and Hillary Clinton being sent unarmed and naked into the Wasteland.

 

Thanks, as always, for spending some of your precious free time with the Weekly Tech Views. Even if “free time” is technically during the Monday Morning meeting while you pretend to take notes on the new sign-out procedure for office supplies.

Mike Range
@MovieLeagueMike

 

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DTNS 2874 – NSA Say – Yahoo Do

Logo by Mustafa Anabtawi thepolarcat.comShould the government step in on Internet of Things security? And Shanon Morse and Tom Merritt make sense of what do and don’t know about Yahoo’s government surveillance program.

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Daily Tech Headlines – October 7, 2016

DTH_CoverArt_1500x1500New Oculus products, Comcast ads caps, Verizon may want a new Yahoo deal.

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DTNS 2873 – Zipping down the freeways of your arteries

Logo by Mustafa Anabtawi thepolarcat.comMoore’s law may get a reprieve! Dr. Kiki tells Tom Merritt how researchers have figured out how to make 1-nanometer transistors.

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Daily Tech Headlines – October 6, 2016

DTH_CoverArt_1500x1500Nobody wants to buy Twitter, Samsung buys Viv from Siri inventors, a new Note burns up on an airplane.

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DTNS 2872 – Donald Bell explains Arduino

Logo by Mustafa Anabtawi thepolarcat.comWhat is Arduino? Is it real? Is it just Arduino? Donald Bell explains that and more to Scott Johnson and Tom Merritt. Plus a standalone Wacom tablet and a supposedly safe Note 7 burns up on an airplane.

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Daily Tech Headlines – October 5, 2016

DTH_CoverArt_1500x1500Yahoo accused of scanning for the NSA, A Nobel prize for nano machines, and hacks on insulin pumps.

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Your Private Driver: Who You Gonna Call?

This is a weekly column that offers news, insights, analysis, and user tips for rideshare platforms like Uber and Lyft. Look for it every Tuesday after the live show, right here on dailytechnewsshow.com.

Just another day with Uber Support.
Just another day with Uber Support.

The interaction in the above image probably seems very familiar to anyone who’s ever tried to contact Uber for any reason. Oh sure, firing off an email is easy enough, you can even do it from the website or the app. But it’s pretty obvious that everything is answered by a computer that just picks out a few key words and generates a form-letter response. At least Uber responds promptly, which is more than can be said from rival Lyft; it many cases it takes over a week to get a similarly clueless response.

Why is the support structure of these companies so bad? Well, apparently with Uber you get what you pay for, and the company treats its customer service representatives about as well–or worse–than they treat their so-called driver-partners. Uber takes support so seriously that they’ve gone the extra several thousand miles to contract the task out to a company in the Philippines. I was unable to find any real information about the state of Lyft’s customer service, which is an unfortunate side effect of being second-place (and less SEO friendly) in the rideshare wars.

So, what’s a layman to do when they need help? While I haven’t discovered any tricks to getting Lyft to respond faster, with some persistence and patience you can get to someone at Uber that doesn’t have the bedside manner of a Gmail auto-response.

Your first email to Uber will always get a form-letter response. Keep replying with the same query (maybe change up the wording a little) until someone that’s not a computer finally answers. Unfortunately when you finally do get a human to help you (after the third email or so) the response time slows down greatly. You may even need to start the process all over again. Be persistent!

If your issue is a bit more urgent (but not an emergency, always dial 911 or the appropriate emergency services number in your area for accidents or violent incidents), both Uber and Lyft have a critical response line when you can (*gasp*) talk to a live human being on the phone! Try not to abuse it; Uber at least has been known to change or take down their phone number. You can at the time of this writing dial Uber at 800-285-9481, and Lyft at 855-865-9553. Both numbers are U.S. only unless you have a cheap international plan, and as far as I’m aware, both numbers are available for drivers and passengers. Speaking of drivers, Uber is slowly rolling out phone support in limited markets, which hopefully becomes a widespread thing quickly.

Hopefully this post will help people get… help… when they need it. Once you know the tricks, talking to a machine isn’t all that bad. I mean, you could be dealing with those pesky humans at the taxi depot instead.

Sekani Wright is an experienced Uber driver working in the Los Angeles metropolitan area. If you have any questions you would like answered for this column, you can contact him at djsekani at gmail dot com, or on twitter and reddit at the username djsekani. Have a safe trip!